Ergoclean

Privacy Policy

We are committed to protecting the privacy of our customers and users. Accordingly, we have established this Privacy Policy for the collection, use, disclosure, transfer and retention of customer data. Our online activities are in accordance with all relevant activities, relevant European Union legislation and the laws of the Republic of Estonia

Collection and use of personal data

Personal data is data that we specifically and indirectly associate with you as an individual, which we collect and process in order to fulfil a contract or contact an individual and to fulfil legal obligations..

Use and retention of collected personal data

With the collected personal data, we can inform customers of product news, campaigns and upcoming events. A customer who does not wish to be on our newsletter list or receive notifications can opt out of the group of recipients at any time.

We may also use the collected personal data for the delivery of goods and the fulfilment of obligations to the customer.

By agreeing to the terms and conditions of the Privacy Policy, the customer consents to the automated processing of their data. You can always withdraw your consent through our website or by submitting a statement in a form that can be reproduced in writing. Applications or withdrawals of consent shall not have a retroactive effect.

In order to better serve the customer, we may disclose information about individual users to a third party who provides services to us and is contractually obliged to keep the information shared confidential. A third party is, for example, our partner who is responsible for editing content or providing translation services.

We retain the customer’s personal data until the termination of the loyalty agreement. The data that we are obliged to keep pursuant to legislation (e.g. accounting data) is retained in accordance with the requirements provided by legislation.

Protection of personal data

We take all precautions (incl. administrative, technical and physical measures) to protect the customer’s personal data. Only authorised persons have access to change and process the data.

If you suspect that your personal information has not been used in a manner described in this Privacy Policy or that there is a risk that your information may have been leaked to third parties, please notify us immediately. Only in this way can we keep the potential damage to a minimum.

The customer has the right to demand the termination of the processing of their data, information on the use of the data and the transfer of the data to themselves or a third party in a commonly used format. To prevent misuse of customer data and rights, applications may only be submitted in a form in which the applicant’s identity can be identified (digitally signed or personally signed at the office). We have the right to respond to such requests within 30 calendar days.

We treat the request for termination of data processing as a statement of termination of the loyalty agreement.

Security

All personal data of the customer that has become known during the visit to the website and the conclusion of contracts will be treated as confidential information. An encrypted data communication channel ensures the security of the personal data of the person visiting the website.

Terms and conditions of the Privacy Policy, amendments to them

By using our website or filling in a regular customer application, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy, if necessary, by notifying all regular customers, but we do our best to keep our Privacy Policy up-to-date and available to you on our website.

You always have the right to apply to the Data Protection Inspectorate or a court to protect your data. The Data Protection Inspectorate is a state agency that can also be contacted for consultation or assistance on personal data protection issues.

Cookies

In order to provide you with the best possible user experience on our website, we use cookies.

What is a cookie?

A cookie is a small text file that is stored on your device when you visit a website.

What do we use cookies for?

By the use of cookies, we can provide a better user experience on the website, for example, cookies help to remember your previous visits and the choices you have made on the website.

By using this website, you agree that we use cookies to:

  • collect usage patterns and statistics,
  • remember user preferences and settings,
  • provide offers and marketing messages that are more suitable for the needs of the user,
  • gather information necessary for the development of the website,
  • log in, personalize the page and fill out forms,
  • make sharing the content on the page easier on social media,
  • provide content (Facebook, Google).

What types of cookies do we use?

Session cookies
Session cookies, or temporary cookies, are used every time you visit our website and are deleted after you close your browser. Temporary cookies are used, for example, to remember the language selection of the website, the content of the shopping cart.

Persistent cookies
Persistent cookies remain on the user’s device even after the website has been closed. Persistent cookies have different expiration periods, some of them remain in the user’s device for days, months, or even years. Persistent cookies are used, for example, to remember a user’s preferences and to store the user’s username and password so that the user does not have to log in again during each visit.

Third-party cookies:
Our site uses third-party cookies to provide higher quality content, collect statistics and show advertisements. You can read the Privacy Policy and terms and conditions of third parties on the cookie creator’s page.

List of third-party cookies:

How to restrict the use of cookies and delete them?

The user can delete cookies stored on the device and proactively prevent cookies from being stored on their device. To do this, the user must change the privacy settings of the browser.
For details, refer to the user guide of the web browser.

Note! If cookies are blocked, we cannot guarantee that the website will function in a proper manner.

More information about cookies can be found at: http://www.allaboutcookies.org/ or http://www.youronlinechoices.com/ee/

We use cookies to improve your experience on our website